- American Airlines is selling its planes to capacity starting July 1 as more passengers take to the skies for the typically busy summer travel season.
- The airline had previously only sold 85% of seats on its jets and had not blocked middle seats like some of its competitors.
- I saw American’s already poor social distancing policies in action during a recent journey from Atlanta to Hartford, Connecticut via Charlotte.
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American Airlines will start selling every seat onboard its aircraft this summer as it abandons a policy of limiting capacity, the airline announced Friday, which was implemented to help assuage fears of full flights.
Taking effect on July 1, the policy reversal comes as more travelers are taking to the skies this summer, with the Transportation Security Administration showing over 500,000 flyers passing through checkpoints nearly every day since June 18. American was previously only selling seats on its aircraft up to 85% capacity, as opposed to the approximately one-third of capacity limits implemented by competitors Delta and Southwest.
“As more people continue to travel, customers may notice that flights are booked to capacity starting July 1,” the press release stated.
Passengers on full flights, however, will continue to be offered alternatives including a free rebooking if they chose not to travel due to concerns of crowding.
I flew on American in early June on a one-stop journey from Atlanta to Hartford, Connecticut via Charlotte, North Carolina and saw how the country's largest airline is adapting to the pandemic.
Here's what it's like flying on American right now.
My first post-pandemic journey on American started with a quick flight from Atlanta to Charlotte. The last time I'd flown on the airline was in January.
The seat map at check-in showed most seats open, though some later filled up. I had booked in basic economy so I had no say in my seat selection but I wasn't sure why American had assigned me a seat next to somebody when there were open rows ahead of me.
The gate area was promising, with partitions at the counter and only one lane for boarding. Gate agents also encouraged passengers to scan their own boarding passes.
The only social distancing reminders in the gate area, however, were pieces of tape on the floor that said "6 feet." They were only for those going up to the counter, not the boarding lane.
There were few reminders of the airline's commitment to passenger safety and peace of mind on board. Tiny messages were shown on the information screen that read: "We've enhanced our cleaning procedures for your safety" and "face covering required on board" but that was about it.
It was clear when I got to the gate area that our flight was going to be crowded as the jet had less than 80 seats.
I was given the option to change my flight for free, as a result, but there were no alternatives available. I find that gesture to be meaningless, especially as there are fewer flights available as airlines are cutting back, with no guarantee the next one will be emptier.
American hasn't amended its boarding procedure so we all boarded in the normal order. Elite frequent flyers and first class passengers first, followed by economy.
This was our aircraft for the one-hour flight to Charlotte, a Bombardier CRJ900 regional jet.
American requires all passengers and crew to wear masks, unlike the airports I was flying between, so I masked up before boarding.
Read More: Only 20 of the 25 busiest airports in the US require passengers to wear masks - see the full rundown
It was going to be close quarters in our regional jet but the flight usually takes less than an hour.
Basic economy passengers, myself included, boarded last and walked through an entire plane full of people to the back of the aircraft.
Passengers were asking the flight attendant once boarding was complete if they could move seats to open rows to be away from other passengers. The airline wasn't proactive in doing this and it was up to the passenger.
I moved to the last row when boarding completed to get more privacy. What is normally the worst seat on the plane proved to be somewhat of a sanctuary.
The seats were clean and that was positive. American included in its Friday announcement that it would be working with the Global Biorisk Advisory Council to have its aircraft accredited for following cleanliness and disinfection standards.
Source: American Airlines